Bella Mercy — Return & Refund Policy

At Bella Mercy, customer satisfaction is important to us.

Skincare Products

For hygiene and safety reasons, we do not accept returns or exchanges of facial creams, sunscreens, or skincare bundles due to a change of mind.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the issue.

We will review your request and, when appropriate, offer a replacement or refund at no additional cost.

Print-on-Demand Products

Our apparel, mugs, hats, and other print-on-demand merchandise are produced specifically for each order. We generally do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photographs and your order number.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Cancellations cannot be guaranteed once an order has entered processing or production.

Contact Us

For return or refund assistance, please reply to your order confirmation email or contact Bella Mercy using the contact information provided on our website.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.